Beech Mountain Resort
Sales and Guest Services Manager
Make work your adventure at Beech Mountain Resort. We are a community of adventurers and outdoor enthusiasts committed to providing a once-in-a-lifetime experience to our guests and employees. Our team is made up of dedicated and passionate individuals who are focused on providing an exceptional outdoor experience for all. Join us today and make work your adventure!
Beech Mountain Resort is seeking an experienced and customer-focused Sales and Guest Services Manager to lead resort-wide customer relations and sales efforts year-round, with an increased focus on group sales during the ski season. This role requires strong leadership, strategic sales planning, marketing support, and a proactive approach to guest engagement. The Sales Manager will work closely with multiple departments, oversee a small team during peak season, and assist the Marketing Director with select initiatives. Flexibility and a team-first attitude are essential in this role. While your primary focus will be on sales and guest engagement, you may occasionally be asked to support other areas of the resort as needed. We value team members who are adaptable and willing to jump in where help is needed to ensure the best experience for our guests and colleagues.
Responsibilities:
Year-Round Sales, Marketing & Customer Relations:
- Serve as the primary point of contact for resort-wide customer relations, ensuring a high level of guest satisfaction.
- Develop and implement a comprehensive sales strategy to drive revenue and increase engagement.
- Assist the Marketing Director with content creation and scheduling for social media, including Instagram stories, community events, and digital signage.
- Support marketing efforts by identifying and implementing promotional sales strategies, including the design, placement, and activation of digital signage to drive both onsite and online conversions.
- Utilize email marketing software to send targeted guest communications and promotions.
- Use CRM and sales reporting software to track leads, customer interactions, and sales performance.
- Answer phones, emails, live chat, and manage all inbound guest communication channels.
- Maintain a forward-facing, solution-focused approach to guest issues, conflict resolution, and satisfaction follow-up.
- Check voicemails and digital messages regularly to ensure timely and professional responses.
More Opportunities
Join the Beech Mountain Resort team and experience more than just a job—experience adventure, community, and growth! Our team members enjoy:
- A dynamic work environment surrounded by beautiful mountain scenery.
- Opportunities to develop professional skills while doing what you love.
- Employee discounts on food, rentals, and lift tickets.
- Fun and rewarding work in a close-knit team atmosphere.
- Whether you’re a winter sports enthusiast or just looking to be part of an exciting environment, Beech Mountain Resort offers something for everyone.