LifeStore Bank & Insurance
LifeStore Bank is a hometown bank, and we embrace the local community. Our employees live in the towns where they work, volunteer in their communities, coach youth league teams, serve on local boards, and take pride in helping their neighbor. Decisions are made locally, and you’ll get a live person when you call or send in a question. We are currently looking for the following positions. Join our team!
- Commercial Lines Account Manager
- Cybersecurity Network Engineer
- Risk Management Specialist – Fraud Prevention
Commercial Lines Account Manager
Job Description:
The CL Account Manager is responsible for providing assistance to new and existing
commercial insurance customers. In addition, the Account Manager will maintain client
information in AMS360 insurance database and perform other office administrative
functions.
Primary Job Functions may include:
- Opening and preparing office for daily work, including opening and distributing mail.
- Providing efficient and courteous customer service, in-person and on the phone.
- Processing new/renewal business, including reviewing for accuracy, collecting email
addresses and invoicing. - Corresponding with company underwriters, negotiating insurance pricing and coverage based on personal knowledge or at Producer’s request.
- Receiving and recording payments, then forwarding to correct companies; balancing
cash drawer and preparing bank deposit. - Processing all activities, including new claims, claim updates, endorsements, renewals & cancellations in our agency management database system- AMS360.
- Processing submissions for new and remarketed business and sending appropriately to designated companies.
- Reviewing assigned client files at expiration and addresses coverage gaps in order to
protect our clients’ assets and retain our existing business. - Reviewing renewal lists with and providing support to the Producers, including providing renewal information to the client as needed.
- Requesting and sending loss runs to designated requesters.
- Completing appropriate Certificates of Insurance and Evidence of Property as needed.
- Scanning and attaching non-downloading policies, emails and audits. Filing documents in timely manner and keeps computer files up to date.
- Following and being familiar with Procedures Manual and attending company meetings.
- Making referrals to other LifeStore divisions through CRM.
- Keeping current on requirements for NC insurance license continuing education.
Minimum Qualifications
- High School diploma or equivalent.
- P & C license or willingness to obtain within 90 days.
- Strong verbal and written communication skills with attention to detail.
- Interpersonal skills to build and maintain professional supportive relationships with
customers and team members. - PC and keyboarding skills, including experience with Windows operating systems.
Cybersecurity Network Engineer
Job Description:
This role will be responsible for all networking equipment that exists between computers and servers.
Included but not limited to: switches, routers, firewalls, WiFi access points.
Primary Job Functions include:
- Specifying and procuring network equipment such that it meets current needs and planned growth. Achieve this through baseline monitoring and ongoing monitoring.
- Monitoring and alerting of all network equipment for faults, incidents, and capacity
management. - Responsible for ensuring all software is up to date with specific attention to security patches and end of life.
Responsible for vulnerability remediation as identified through vulnerability scanning and audits. - Responsible for initial configuration, moves/adds/changes, documenting procedures.
- Business Continuity Plan/Disaster Recovery- responsible for ensuring all possible failure scenarios are accounted for and procedures necessary for recovery are documented.
- Required to be aware of industry trends and attend training to be aware of strategic possibilities to enhance security or capabilities.
- Documentation – responsible for creating and maintaining all network diagrams and data flow diagrams.
- Knowledge transfer – responsible for communicating overall network architecture to IT
department for cross-training and education.
Risk Management Specialist – Fraud Prevention
Job Description:
This role is responsible for analyzing alerts to detect irregular or suspicious transactions and prevent losses associated with fraud and financial crimes, taking appropriate action to protect the bank and its customers. This role is responsible for investigating cases of fraud and assisting BSA/AML with case management to ensure reporting of all fraudulent investigations. This role will interact frequently with employees, customers, law enforcement, and authorities.
Primary Job Functions may include:
- Analyze alerts and account activity for unusual or suspected fraudulent activity that derive from the bank’s surveillance monitoring systems and internal/external sources.
- Evaluate the circumstances, recommend appropriate risk-based actions for any cases of potential fraud, including taking action to prevent the transaction in question, if possible, and protect the customer and bank from continued fraudulent activity.
- Conduct account investigations and research, including interviewing customers and collaborating with personnel from other departments, as appropriate.
- Refer fraud cases to, and work with, law enforcement authorities as needed.
- Document all findings in a centralized case management system to ensure complete documentation is maintained, as required.
- Coordinate with BSA/AML to file Suspicious Activity Reports (SARs) and FinCEN 314(b) information sharing requests as needed.
- Maintain knowledge of the bank’s products, services, customers and geographic locations, and the potential fraud risks associated with those activities.
- Provide management with information on fraud trends occurring at the Bank, locally, and nationally, including tracking of losses and recoveries.
- Provide training, resource materials, updates to employees, and assist with customer education.
- Provide guidance to customer victims on the appropriate course of action and provide fraud prevention counseling as needed.
- Maintain and execute the ID Theft Prevention Program.