LifeStore Bank & Insurance

LifeStore Bank is a hometown bank, and we embrace the local community. Our employees live in the towns where they work, volunteer in their communities, coach youth league teams, serve on local boards, and take pride in helping their neighbor.  Decisions are made locally, and you’ll get a live person when you call or send in a question. Join our team!

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Commercial Lines Account Manager

 
Job Description: 
The CL Account Manager is responsible for providing assistance to new and existing commercial 
insurance customers. In addition, the Account Manager will maintain client information in AMS360 
insurance database and perform other office administrative functions.

Primary Job Functions may include: 

• Opening and preparing office for daily work, including opening and distributing mail. 
• Providing efficient and courteous customer service, in-person and on the phone. 
• Processing new/renewal business, including reviewing for accuracy, collecting email 
  addresses and invoicing. 
• Corresponding with company underwriters, negotiating insurance pricing and coverage based on personal knowledge or at Producer’s request. 
• Receiving and recording payments, then forwarding to correct companies; balancing 
  cash drawer and preparing bank deposit. 
• Processing all activities, including new claims, claim updates, endorsements, renewals & cancellations in our agency management database system- AMS360. 
• Processing submissions for new and remarketed business and sending appropriately to designated companies. 
• Reviewing assigned client files at expiration and addresses coverage gaps in order to 
  protect our clients’ assets and retain our existing business. 
• Reviewing renewal lists with and providing support to the Producers, including providing renewal information to the client as needed. 
• Requesting and sending loss runs to designated requesters. 
• Completing appropriate Certificates of Insurance and Evidence of Property as needed. 
• Scanning and attaching non-downloading policies, emails and audits. Filing documents in timely manner and keeps computer files up to date. 
• Following and being familiar with Procedures Manual and attending company meetings. 
• Making referrals to other LifeStore divisions through CRM. 
• Keeping current on requirements for NC insurance license continuing education. 

Deposit Operations Associate 

Job Description: 
The deposit operations associate provides customers, both external and internal, with the highest level 
of customer service. This position is responsible for the daily processing and maintenance of deposit 
accounts, ensuring accuracy, efficiency and compliance with bank polices and regulations. The associate 
will perform various tasks including assisting with customer inquiries, transaction processing for ACH and 
wires, and implementing treasury services such as positive pay. Hours: Monday-Friday 8:30am-5:30pm. 

 
Primary Job Functions may include: 

• Always demonstrates exceptional customer service. 
• Answers customer support calls and research customer issues while maintaining the highest level of 
  confidentiality and integrity with regards to customer and company information. 
• Processes and/ or approves customer wires. 
• Responsible for processing ACH files for various customers. 
• Responsible for assisting customers with implementing treasury services including cash management 
  and positive pay. 
• Works various deposit operations reports as assigned. 
• Serves as the backup for the courier and deposit operation’s personnel, as necessary. 
• Performs other tasks as assigned. 

Risk Management Specialist - Compliance and Audit

Job Description:

This role is responsible for monitoring programs that ensure the financial institution’s compliance with 
laws, regulations, and policies governing compliance. This includes maintaining the compliance 
management framework for LifeStore, assisting in the completion and documentation of risk-based 
internal audit activities, interpreting the results of audit work performed and determining internal 
control weaknesses. This role is also responsible for coordinating and maintaining the Vendor 
Management and Business Continuity Programs. 

 
Primary Job Functions may include: 
Regulatory Compliance 

• Serve as the Bank’s Subject Matter Expert (SME) for regulatory compliance, specifically regarding 
  deposit and lending regulations. 
• Stay current on new and changing state and federal banking regulations and best practices to 
  provide guidance and/or training to improve the Bank’s understanding of related laws and 
  regulatory requirements and assess emerging compliance risks. 
• Work with various department managers on implementing and maintaining appropriate policies, 
  procedures, and controls to ensure compliance with regulations. 
• Maintain policies and procedures within the policy management system, monitor the adequacy of 
  the policies and controls, ensure they remain current, and submit policy updates to the Board of 
• Directors as needed. 
• Assist in compliance reviews of marketing activities. 
• Oversee the complaint management process to ensure customer complaints are addressed timely 
  and comprehensively. 
• Advise lines of business during the development of new products and services and evaluate 
  regulatory compliance risk levels.