Job Opportunity: High Gravity Adventures General Manager

Posted By: Wysteria White Career Center ,

High Gravity Adventures General Manager

Position Summary

  • Position: General Manager
  • Position Type: Full Time (Exempt), Minimum of 40 hours per week
  • Salary Range: $40,000-50,000
  • Other Benefits: Paid Time Off, 401k Plan, Cell phone and computer, Discounts
  • Reports To: Vice President of Operations
  • Work Location: On Location in Blowing Rock, NC.  Limited travel required.

About the Company:

High Gravity Adventures (highgravityadventures.com) is an Aerial Park and Zip Line Tour in Blowing Rock, NC offering world-class adventure experiences to its guests, ages 4 and up.  The facility features an impressive multi-level aerial park with over 75 challenge elements including courses for both adults and children, a 5-line zip tour with lengths up to 1000 feet culminating in a 70-foot free-fall experience, and a three-person Giant Swing!  Additionally, High Gravity Adventures also offers facilitated educational and team development programming at a nearby private facility under the name Blue Ridge Learning Centers (brlc.org).

High Gravity Adventures is a critical part of a larger group of adventure-focused companies under common ownership and management.  Its affiliates include Challenge Towers (challengetowers.com), an industry-leading challenge course vendor, and Aerial Adventure Tech (aerialadventuretech.com), an equipment sales and distribution company conducting business on a global scale.  Collectively, this family of companies has a long and rich history in the NC High Country spanning over 30 years!

High Gravity Adventures and its affiliates pride themselves on maintaining a dynamic team of passionate, creative, and confident staff committed to providing an extremely high level of products and services to our clients and guests.

About the Position:

The General Manager is responsible for providing effective leadership to all aspects of the day-to-day operations of High Gravity Adventures (HGA) and Blue Ridge Learning Centers (BRLC).  This position will have the assistance of a team of Assistant Managers, Shift Supervisors, and other enterprise-level resources in fulfilling their responsibilities. They will coordinate with the VP of Operations (managing partner) and other partners to ensure the business is functioning at a high level.  The ideal candidate will have a strong management background, ideally at other aerial adventure facilities, and will possess the ability to perform at a high level without the need for significant supervision and direction.

 

Areas of Responsibility (include, but not limited to):

  • General Management
    • Develop, implement, and maintain effective systems and processes
    • Supervise and direct other reporting leaders
    • Facilitate effective communication across a large staff team as well as other internal and external stakeholders
    • Ensure that facilities are maintained in excellent condition
    • Develop an annual operating calendar and attendance projections for HGA in coordination with VP of Operations
    • Oversee the operations of BRLC and ensure effective program delivery
  • Course Operations
    • Work in conjunction with the Assistant Manager of Operations to ensure that operations staff are properly trained and performing in accordance with industry standards
    • Ensure that the courses and equipment are properly inspected and maintained
    • Effectively manage risks associated with aerial adventure facilities
  • Customer Service
    • Work in conjunction with the Assistant Manager of Customer Service to ensure that customer service staff are properly trained and capable of providing exceptional guest experiences
    • Ensure that all customer questions, concerns, and reviews are responded to effectively and in a timely manner
  • Human Resources
    • Recruit, hire, develop, and maintain a team of up to 50 staff
    • Create and maintain a positive and professional staff culture
    • Foster the ideals of quality, work ethic, and fun
    • Manage discipline and termination of staff when required
  • Marketing and Sales
    • Work with enterprise-level marketing team to develop and deliver new products, campaigns, and events that increase revenue
    • Analyze, understand, and act on marketing and sales metrics to ensure business growth
    • Represent HGA at community events as necessary
  • Finance
    • Work with enterprise-level finance team to create an annual budget
    • Monitor and manage all expenses of the business within budget
    • Analyze, understand, and act on financial metrics to ensure profitability.
    • Coordinate with the enterprise finance team to ensure timely execution of payroll, accounts receivable, accounts payable, and reporting functions

 

Required Qualifications:

  • Education - Bachelor’s degree or higher
  • 3+ years experience managing teams and creating a workplace culture
  • Ability to work at height
  • A passion for working in outdoor environments
  • Ability to think strategically and perform independently of direct supervision
  • Strong interpersonal skills with a collaborative mindset
  • Ability to find solutions to problems vs barriers
  • Excellent communication skills both verbal and written
  • Ability to learn and excel in new computer applications
  • Excels in a fast-paced environment
  • Ability to delegate effectively
  • A positive, friendly, and energetic attitude

Preferred Experience & Skills:

  • Experience managing aerial adventure facilities
  • Background providing experiential programming
  • Experience in budget development
  • Previous employment in a customer service position
  • Experience in marketing & sales
  • Specific experience in the following technology platforms:
    • Apple OSX and iOS devices
    • Google Suite
    • Slack
    • Asana
    • Microsoft Office
    • Callrail
    • High Trek Point of Sale
    • Papertrail
    • com
    • Expensify
    • Dashlane
    • Zoom
    • Wheniwork
    • Quickbooks Time
    • Quickbooks Online

To apply, please send your resume, cover letter, and contact information for three professional references to jobs@highgravityadventures.com