Job Opportunity: High Gravity Adventures General Manager

High Gravity Adventures General Manager

Position Summary

• Position: General Manager
• Position Type: Full Time (Exempt), Minimum of 40 hours per week
• Salary Range: $40,000-50,000
• Other Benefits: Paid Time Off, 401k Plan, Cell phone and computer, Discounts
• Reports To: Vice President of Operations
• Work Location: On Location in Blowing Rock, NC.  Limited travel required.

About the Company:

High Gravity Adventures (highgravityadventures.com) is an Aerial Park and Zip Line Tour in Blowing Rock, NC offering world-class adventure experiences to its guests, ages 4 and up.  The facility features an impressive multi-level aerial park with over 75 challenge elements including courses for both adults and children, a 5-line zip tour with lengths up to 1000 feet culminating in a 70-foot free-fall experience, and a three-person Giant Swing!  Additionally, High Gravity Adventures also offers facilitated educational and team development programming at a nearby private facility under the name Blue Ridge Learning Centers (brlc.org).

High Gravity Adventures is a critical part of a larger group of adventure-focused companies under common ownership and management.  Its affiliates include Challenge Towers (challengetowers.com), an industry-leading challenge course vendor, and Aerial Adventure Tech (aerialadventuretech.com), an equipment sales and distribution company conducting business on a global scale.  Collectively, this family of companies has a long and rich history in the NC High Country spanning over 30 years!

High Gravity Adventures and its affiliates pride themselves on maintaining a dynamic team of passionate, creative, and confident staff committed to providing an extremely high level of products and services to our clients and guests.

About the Position:

The General Manager is responsible for providing effective leadership to all aspects of the day-to-day operations of High Gravity Adventures (HGA) and Blue Ridge Learning Centers (BRLC).  This position will have the assistance of a team of Assistant Managers, Shift Supervisors, and other enterprise-level resources in fulfilling their responsibilities. They will coordinate with the VP of Operations (managing partner) and other partners to ensure the business is functioning at a high level.  The ideal candidate will have a strong management background, ideally at other aerial adventure facilities, and will possess the ability to perform at a high level without the need for significant supervision and direction.

Areas of Responsibility (include, but not limited to):

• General Management
  • Develop, implement, and maintain effective systems and processes
  • Supervise and direct other reporting leaders
  • Facilitate effective communication across a large staff team as well as other internal and external stakeholders
  • Ensure that facilities are maintained in excellent condition
  • Develop an annual operating calendar and attendance projections for HGA in coordination with VP of Operations
  • Oversee the operations of BRLC and ensure effective program delivery
• Course Operations
  • Work in conjunction with the Assistant Manager of Operations to ensure that operations staff are properly trained and performing in accordance with industry standards
  • Ensure that the courses and equipment are properly inspected and maintained
  • Effectively manage risks associated with aerial adventure facilities
• Customer Service
  • Work in conjunction with the Assistant Manager of Customer Service to ensure that customer service staff are properly trained and capable of providing exceptional guest experiences
  • Ensure that all customer questions, concerns, and reviews are responded to effectively and in a timely manner
• Human Resources
  • Recruit, hire, develop, and maintain a team of up to 50 staff
  • Create and maintain a positive and professional staff culture
  • Foster the ideals of quality, work ethic, and fun
  • Manage discipline and termination of staff when required
• Marketing and Sales
  • Work with enterprise-level marketing team to develop and deliver new products, campaigns, and events that increase revenue
  • Analyze, understand, and act on marketing and sales metrics to ensure business growth
  • Represent HGA at community events as necessary
• Finance
  • Work with enterprise-level finance team to create an annual budget
  • Monitor and manage all expenses of the business within budget
  • Analyze, understand, and act on financial metrics to ensure profitability.
  • Coordinate with the enterprise finance team to ensure timely execution of payroll, accounts receivable, accounts payable, and reporting functions

Required Qualifications:

• Education - Bachelor’s degree or higher
• 3+ years experience managing teams and creating a workplace culture
• Ability to work at height
• A passion for working in outdoor environments
• Ability to think strategically and perform independently of direct supervision
• Strong interpersonal skills with a collaborative mindset
• Ability to find solutions to problems vs barriers
• Excellent communication skills both verbal and written
• Ability to learn and excel in new computer applications
• Excels in a fast-paced environment
• Ability to delegate effectively
• A positive, friendly, and energetic attitude

Preferred Experience & Skills:

• Experience managing aerial adventure facilities
• Background providing experiential programming
• Experience in budget development
• Previous employment in a customer service position
• Experience in marketing & sales
• Specific experience in the following technology platforms:
  • Apple OSX and iOS devices
  • Google Suite
  • Slack
  • Asana
  • Microsoft Office
  • Callrail
  • High Trek Point of Sale
  • Papertrail
  • com
  • Expensify
  • Dashlane
  • Zoom
  • Wheniwork
  • Quickbooks Time
  • Quickbooks Online

To apply, please send your resume, cover letter, and contact information for three professional references to jobs@highgravityadventures.com