Job Opportunity: Blue Ridge Energy Contact Center Customer Service Specialist - Lenoir, NC

Posted By: Wysteria White Career Center ,

PURPOSE OF POSITION

Utilizes a planned advisory approach for the customers/members of Blue Ridge Energy. This approach includes core competence in the areas of understanding customer needs/requirements and identifying opportunities to improve customer/member value through the promotion of appropriate products and services.

Essential Duties

  • Provide a superior service experience through every customer/member contact
  • Engage the public in an advisory capacity to ensure the appropriate level of value is delivered
  • Help coordinate energy services to build customer/member base
  • Ask questions of customers and members to better understand their needs
  • Analyze energy usage and identify opportunities and energy solutions to help the customer/member through an array of products and services
  • Volunteer to participate in the piloting of products to enhance learning and share with other members of the team
  • Set up new accounts and process payments
  • Help with methods to automatically pay on accounts
  • Help build and maintain ORU participation
  • Handle service requests including disconnects, reconnects, name changes, etc.
  • Demonstrate teamwork through working effectively with all members of the Blue Ridge team
  • Promote the core values of Blue Ridge Energy through words, deeds and actions
  • Engage customers/members in a positive and constructive way
  • Communicate effectively with customers, members and Blue Ridge Energy team
  • Speak up when there are issues that need improvement
  • Attend and contribute to team meetings
  • Be attentive in all learning opportunities
  • Undertake and carry out all other duties as assigned by supervisor

JOB REQUIREMENTS/CLASSIFICATIONS

  • Education: Must be a high school graduate or equivalent. Some college preferred.
  • Experience: A minimum of three (3) years' experience in customer service (face-to-face or by phone) or other related experience in dealing with the public is required. Sales experience strongly preferred.
  • Job Knowledge and Skills:
    • Excellent communication (verbal and written) skills
    • Exceptional technology skills
    • Strong sales, closing and follow up skills
    • Exceptional customer/member service skills
    • A strong desire to achieve success
    • A positive approach to helping others
    • Active listening skills
    • Ability to learn and think quickly
    • Ability to be assertive and persuasive without being aggressive
    • Self-reliant and reliable
    • Workable knowledge of accounting practices and general understanding of office practices and procedures.
    • Strong knowledge of Microsoft Office software
    • Strong problem solving and decision-making skills
    • Must be a self-starter and able to produce high quality results.
  • Normal Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Flexible hours may be required.
  • Driver's License Requirement: Must have a valid driver's license
  • Overtime Status: Is subject to the overtime requirements of the Fair Labor Standards Act
  • Non-Discrimination: This position shall be filled on the basis of qualifications and ability to effectively perform work assignments, and without regard to race, religion, color, sex, age, national origin, or disability.
  • EEO Classification: Office and clerical. (5-A)
  • Physical Activity Requirements (Type): G, M, P, Q, R
  • Physical Demands Requirements (Degree): A
  • Visual Acuity Requirements: A
  • Working Condition Requirements: L
  • Language Proficiency: This is a public and customer contact position. Must be proficient in the English language (spoken).

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