Job Opportunity: Blue Ridge Energy Contact Center Customer Service Specialist - Lenoir, NC

PURPOSE OF POSITION

Utilizes a planned advisory approach for the customers/members of Blue Ridge Energy. This approach includes core competence in the areas of understanding customer needs/requirements and identifying opportunities to improve customer/member value through the promotion of appropriate products and services.

Essential Duties

• Provide a superior service experience through every customer/member contact
• Engage the public in an advisory capacity to ensure the appropriate level of value is delivered
• Help coordinate energy services to build customer/member base
• Ask questions of customers and members to better understand their needs
• Analyze energy usage and identify opportunities and energy solutions to help the customer/member through an array of products and services
• Volunteer to participate in the piloting of products to enhance learning and share with other members of the team
• Set up new accounts and process payments
• Help with methods to automatically pay on accounts
• Help build and maintain ORU participation
• Handle service requests including disconnects, reconnects, name changes, etc.
• Demonstrate teamwork through working effectively with all members of the Blue Ridge team
• Promote the core values of Blue Ridge Energy through words, deeds and actions
• Engage customers/members in a positive and constructive way
• Communicate effectively with customers, members and Blue Ridge Energy team
• Speak up when there are issues that need improvement
• Attend and contribute to team meetings
• Be attentive in all learning opportunities
• Undertake and carry out all other duties as assigned by supervisor

JOB REQUIREMENTS/CLASSIFICATIONS

• Education: Must be a high school graduate or equivalent. Some college preferred.
• Experience: A minimum of three (3) years' experience in customer service (face-to-face or by phone) or other related experience in dealing with the public is required. Sales experience strongly preferred.
• Job Knowledge and Skills:
  • Excellent communication (verbal and written) skills
  • Exceptional technology skills
  • Strong sales, closing and follow up skills
  • Exceptional customer/member service skills
  • A strong desire to achieve success
  • A positive approach to helping others
  • Active listening skills
  • Ability to learn and think quickly
  • Ability to be assertive and persuasive without being aggressive
  • Self-reliant and reliable
  • Workable knowledge of accounting practices and general understanding of office practices and procedures.
  • Strong knowledge of Microsoft Office software
  • Strong problem solving and decision-making skills
  • Must be a self-starter and able to produce high quality results.
• Normal Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Flexible hours may be required.
• Driver's License Requirement: Must have a valid driver's license
• Overtime Status: Is subject to the overtime requirements of the Fair Labor Standards Act
• Non-Discrimination: This position shall be filled on the basis of qualifications and ability to effectively perform work assignments, and without regard to race, religion, color, sex, age, national origin, or disability.
• EEO Classification: Office and clerical. (5-A)
• Physical Activity Requirements (Type): G, M, P, Q, R
• Physical Demands Requirements (Degree): A
• Visual Acuity Requirements: A
• Working Condition Requirements: L
• Language Proficiency: This is a public and customer contact position. Must be proficient in the English language (spoken).

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