Avery Heating: MULTIPLE
Customer-Service Representive
Position Summary: Position acts as liaison, provides Product/Service information and resolves any emerging problems that our Customers may face with accuracy and efficiency.
Job Duties/Responsibilities:
- Answer incoming phone lines and handle requests for residential HVAC service.
- Identify and assess customers’ needs to achieve satisfaction.
- Efficiently dispatch service technicians using GPS data. Provide accurate, valid, and complete information using the correct methods/tools.
- Schedule service agreement visits.
- Handle customer complaints, provide appropriate solutions and alternatives with the time limits; follow up to ensure resolution.
- Monitor A/R balances and follow up with customers as needed.
- Escalate customer service and billing issues to General Manager when necessary.
- Review technician time sheets submitted daily.
- Assist in inventory tracking.
- Transferring parts from delivery, to MWH, to tech trucks, then to each service call.
- Quote, sell, and create Service agreements.
- Support a safe work environment for all office and field employees.
- Other job duties as assigned by manager.
Qualifications:
- Detail-oriented and Organized-you make a point to complete your work correctly, including reviewing your work and asking questions when you need to.
- Service minded-you make sure to return calls and emails in a timely fashion. Help resolve any issues quickly that fall within the scope of work for your job. You enjoy interacting with clients and meeting their needs.
- Knowledgeable and clear about HVAC service lingo, processes, parts, warranties, rebates and promotions. You make a point to learn all there is to know about the business including how you can create efficiency and winning service through excellent job performance.
- Excellent communication skills and a team player.
- Able to adapt to change.
- Good at time management and organizational skills.
- Ability to prioritize and multi task.
- Able to take direction and course correct when necessary
- Positive attitude and professional demeanor.
- Proficient on MS Application with the ability to learn and quickly apply new computer skills.
- Can pass a background check and pre-employment drug screen.
- Courteous and friendly with excellent customer service skills.
- Strong work ethic.
Education and Experience:
- High School/GED Diploma
- Associates or University degree preferred
- 1+ years of relevant applicable work experience
- Previous HVAC or dispatching experience a plus.
- Physical Requirements:
- Ability to work 7:30 am to 5:00 pm Monday through Friday, with overtime as needed by the General Manager.
- Ability to occasionally lift up to 15-20 pounds.
Job Type: Full-time
Salary: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types: Commission pay
Ability to commute/relocate: Linville, NC 28646: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
HVAC Installer
We are looking for an HVAC Installer to join our team! You will install heating and air conditioning systems, primarily in residential settings.
Responsibilities:
- Install new heating, ventilation, and air conditioning systems
- Adhere to all safety policies and procedures
- Work well in team setting
Qualifications:
- Two years previous HVAC installation experience
- Freon certifications
- Knowledge of HVAC control wiring, refrigeration and gas piping, system start up, and operating procedures
- Ability to handle physical workload
- Strong problem solving and critical thinking skills
- Customer interaction on job sites
Why work at Avery Heating and Air Conditioning? We have a great work culture and co-workers, plus room to grow your career! A strong benefits and compensation package is available to the selected candidate, based on experience. Incentives are available like commission and other opportunities to exceed the advertised salary range. Recent HVAC tech school graduates and students are encouraged to apply.
Come make a difference with our growing, winning team!
EOE Job Type: Full-time; located at Avery Heating & Air Conditioning in Linville, NC
Job Type: Full-time
Salary: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Experience: HVAC: 1 year (Preferred)
License/Certification: EPA Type II (Preferred)
Work Location: One location
HVAC Residential Service Technician
We are looking for an HVAC Residential Service Technician to join our team! You will perform a variety of standard to moderately complex technical tasks related to maintaining and repairing heating, cooling, ventilation, and related systems. Customer products include heat pumps, ventilation systems, gas furnaces, oil furnaces, water boilers, burners and zone systems. Top notch customer service is priority!
Responsibilities:
- Investigate problems and perform repairs on various mechanical and electrical equipment in heating, cooling and ventilation systems
- Maintain a high quality of service at all times
- Think outside the box on ways to enhance service and customer experience
- Maintain truck stock and inventory within Company guidelines
- Follow truck maintenance schedule and keep an organized and clean truck/workspace
- Must be able to read and understand wiring diagrams
- Proficient with electrical meter and trouble shooting electrical issues
- Provide notes for billing, parts needed, customer explanation, and collect model/ serial numbers of units
Qualifications:
- 2+ years' experience in HVAC service and repair
- CFC Certification required
- High School Diploma or GED
- Possess and maintain a valid NC driver's license
- Nate-certified preferred but not required
- Must be highly organized
- Availability to be in an on-call rotation
- Excellent communication skills
- Able to work well on a team and independently
- Strong troubleshooting, problem solving and critical thinking skills
Why work at Avery Heating and Air Conditioning? We have a great work culture and co-workers, plus room to grow your career! A strong benefits and compensation package is available to the selected candidate, based on experience. Incentives are available like commission and other opportunities to exceed the advertised salary range. Recent HVAC tech school graduates and students are encouraged to apply. Come make a difference with our growing, winning team!
Job Type: Full-time
Salary: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Experience: HVAC: 2 years (Preferred)
License/Certification: EPA Type II (Preferred)
Work Location: One location