Certified Salesforce.com Sales Cloud Consultant and Administrator with experience in technical analysis and custom implementations. Holds certifications for both Conga/Apttus Contract Lifecycle Management [CLM] and Configure Price Quote [CPQ] solutions for Salesforce. Excels at leveraging tools for strategic initiatives, project planning, and implementation of best-practice methodologies, as well as, continuous improvement programs. Strategically and efficiently use CRM technologies to increase revenue flow and expand customer service experience. Extensive knowledge of enterprise and small business.
Appalachian State University 2002
Bachelor of Science, Anthropology
2013 Operations Impact Player
2021 IT Spotlight
Daniel Boone Native Gardens Board Member
BUSINESS SERVICES, CIVIC CLUBS/ORGANIZATIONS, PROFESSIONAL SERVICES