Carolina West Wireless: Transitions, Thank You
While changes like this are inevitable, especially in the rapidly evolving technology sector, let us stop for a moment to consider the impact Carolina West Wireless has fostered in our community over 35 years of service. During that time, they have brought wireless connectivity to a region that is not the easiest to cover, with a staff largely from this area, so they spoke with local knowledge about products and coverage areas. They have invested millions of dollars in event sponsorships, non-profit fundraisers, support of local public schools, and other causes. Their staff have invested their time and talents within our community through countless hours of volunteer support. Carolina West Wireless has been a shining example of how businesses can positively impact the community around them.
Our thoughts are with the staff members that have just recently learned of this news, and we encourage our local businesses to keep the employees of Carolina West Wireless on your minds. While some staff may be able to move to Verizon as part of the transition, others will be looking for new opportunities. The Boone Area Chamber of Commerce is committed to helping employees understand the employment resources available in this market and encourage local businesses to consider these employees for current openings as seasonal and long-term hiring continues.
FROM CAROLINA WEST WIRELESS:
Dear Valued Customer,
For 35 years, Carolina West Wireless has been proud to serve our communities by providing reliable wireless connectivity and personalized customer care. We are deeply grateful for the trust and support you have shown us throughout the years.
As technology continues to evolve and the demands on wireless networks continue to grow, it has become increasingly important to ensure our customers have access to the scale, infrastructure, and innovation needed for the future.
Carolina West Wireless is transitioning our wireless network to Verizon and will discontinue our wireless services effective September 30, 2026. To keep your phone number and avoid service interruption, you must transfer your account to Verizon by this date or choose another provider.
What does this mean for you?
- As a valued customer, to make your transition as simple and seamless as possible, Verizon is offering you an exclusive limited-time offer to transfer your service to America’s best network.*
- If you switch before July 30, you will receive a $150 Mastercard gift card per line of service and no activation fees.**
- This great offer can also be combined with current Verizon promotions. Customers can choose to bring their own device or consider any of the Verizon device offers. To check your device eligibility with Verizon, go to verizon.com/bring-your-own-device.
- Business customers are also eligible for special offers and will be contacted directly with more information.
- For additional FAQs, visit our website at https://www.carolinawest.com/change-faq/.
- Beginning July 1, you will need to take action to transition your service to Verizon. For your convenience, Verizon representatives will be present at pop-up locations and all our retail store locations during normal business hours (9:00 AM – 8:00 PM Monday – Saturday; 10:00 AM – 7:00 PM Sunday). Please click here for locations nearest you.
- Please review this checklist and gather the needed information before visiting the store to ensure the smoothest possible transition.
We are committed to keeping you informed. We will provide updates through our website, Facebook, email, and text message communications. You may also reach out to us at 1-800-235-5007 or via live chat on our website.
Thank you again for being a valued and loyal customer.
Sincerely,
Your Carolina West Wireless Team
*Best network: Based on RootMetrics® U.S. RootScore® Report: 2H 2025. Not an endorsement. All rights reserved.
**Receive a Prepaid $150 Mastercard when you port in your number(s) to a new Verizon postpaid smartphone line on an eligible Unlimited plan. Exclusive offer ends 7/30/26. Limit one card per eligible line. Must activate and maintain eligible Mobile service in good standing for 30 days and redeem the card via the My Verizon Rewards Center within 60 days of purchase or by 9/28/2026, whichever is earlier; Card will be sent via email within 8 weeks of redemption. Verizon reserves the right to reclaim the Card value if service is terminated within 180 days of activation. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallets. Valid for up to 6 months; unused funds will forfeit after the valid thru date. Terms and conditions apply.