Explore Boone

Posted By: Emma Faulkner Career Center,
Explore Boone / Watauga County TDA 
Administrative & Guest Services Representative 

Job Duties:

  • Answer, screen, and transfer phone calls to appropriate TDA staff.
  • Answer all visitor information calls and provide assistance to all visitor inquiries.
  • Greet and assist all visitors to the Explore Boone office with visitor information.
  • Monitor online visitor guide requests and process those requests along with phone requests.
  • Maintain a database for NC Welcome Centers, NC Visitors Centers, AAA offices, and other travel offices. Schedule and ship cases of Boone Visitor Guides to keep supply current.
  • General clerical duties including copying, scanning, and mailing.
  • Maintain office filing system.
  • Draft Boone TDA and Watauga TDA board meeting minutes.
  • Monitor and update Calendar of Events on TDA website and other area websites.
  • Data entry on the Visit NC database and Wander Maps.
  • Develop and maintain databases for TDA communications to tourism partners and visitors via email blasts, e-newsletters, etc.
  • Assist in preparing TDA newsletters and email marketing communications.
  • Assist in monitoring social media and digital marketing campaigns.
  • Respond to emails and correspondence containing routine inquiries.
  • Schedule and coordinate meetings and appointments.
  • Maintain office supply inventories and coordinate maintenance of office equipment.
  • Assist Executive Director and other directors in preparing reports, check requests, 
     presentations, and other administrative functions as needed.
  • Other duties as assigned by the Executive Director and/or the Director of Tourism Outreach.




This position reports directly to the Director of Tourism Outreach