Job Opportunity: Blue Cross Blue Shield of North Carolina

Posted By: Katie Greene Career Center ,

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Blue Cross NC is improving healthcare for everyone. Doing that takes all of us, currently 4,500+ strong! Are you ready for a job that matters and a mission that is bigger?

Every day, our Retail Sales Service Experts play a critical part in providing service and sales to our members and customer service in a dynamic environment. Our Experts sell and educate our members on Individuals Under 65, Medicare, Small Group and Ancillary products, ensuring the members needs are met.

What You Will Do In Your Role

  • Communicate complicated and multifaceted concepts to members, providers and colleagues in verbal and written form.

  • Recognize patterns of inconsistent and/or inaccurate claims filing practices and educate customers and providers on acceptable company practices and policies.

  • Build and maintain effective relationships with Individual customers to meet sales and retention goals.

  • Support and be committed to the mission, vision and values of the Blue Cross NC by delivering flawless, upbeat and innovative service/sales solutions to retain customers and impact sales goals.

  • Provide instructions as needed to internal business areas to ensure timely resolution and response to customer inquiries.

  • Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations.

  • Represent Blue Cross NC at community events, in and around the retail center location. Events may be after hours or on weekends.

Hiring Requirements

  • If no degree, 7 years proven ability in a customer service solutions oriented environment.

  • Acquire a North Carolina Insurance (Accident & Health; Med Supp and LTC) license within the first 60 days of employment in this position.

  • Must be willing to work on-site at our Boone Retail Center.

What Will Put You Ahead

  • Bilingual Spanish skills.

  • Experience in two or more of the following health insurance products: Under 65, Over 65 (SMA), Commercial, FEP, State Health Plan

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We invite you to check out our careers site to see the value in diversity and inclusion at all levels of our organization. We have inclusion challenges throughout the year and affinity groups that are an integral part of our culture! Blue Cross NC is an EEO employer and ensuring we make reasonable accommodations.

Medical and dental benefits are available your first day of employment. We have a generous 401k match, parental leave and other benefits you can read more about on our site.